Refund & Cancellation Policy

Last updated: September 23, 2026

Operator

ShortlistTrace is operated by ShortlistTrace SL. Billing questions can be sent to info@shortlisttrace.com.

Full Audit — one-time purchase

A Full Audit is non-refundable once the paid report has been generated or unlocked. If a technical failure attributable to ShortlistTrace prevents the purchased report from being generated or accessed and we cannot remedy the issue within a reasonable period, we will provide a full refund.

Monitoring subscriptions

Monitoring and Monitoring + Optimization renew monthly until cancelled. You may cancel at any time. Cancellation takes effect at the end of the current paid billing period, and access continues until that date. We do not provide prorated refunds for partially used billing periods, except where required by applicable law.

Fix Sprint and Fix Sprint Pro

You may cancel an implementation service for a full refund before the agreed implementation work begins. Once execution of the agreed work has started, the service is non-refundable except where required by law or where ShortlistTrace fails to deliver the agreed work.

Duplicate or incorrect charges

If you believe you were charged more than once or charged an incorrect amount, contact us as soon as possible. We will review the payment record and refund any confirmed duplicate or erroneous charge.

How refunds are issued

Approved refunds are returned to the original payment method through the payment processor. Processing times after approval can vary depending on the payment provider and financial institution.

Mandatory rights

Nothing in this policy limits refund, cancellation or consumer rights that cannot legally be excluded under applicable law.

Contact

For billing, cancellation or refund requests, email info@shortlisttrace.com.