Terms of Service
Last updated: September 23, 2026
Operator
ShortlistTrace is operated by ShortlistTrace SL. References to “ShortlistTrace”, “we”, “us” or “our” in these terms mean ShortlistTrace SL.
Service
ShortlistTrace provides AI recommendation measurement, competitive evidence analysis and related reporting tools. Outputs are analytical observations and recommendations, not guarantees of placement, ranking, revenue or future AI behavior.
Accounts and authorized use
You are responsible for your account and for ensuring you have authority to submit a company domain for analysis. You may not use the service to disrupt systems, bypass access controls, overload third-party services or conduct unlawful activity.
Free and paid access
Each account is entitled to one free audit in total. Free audits provide a limited report. Paid offers unlock additional report data, implementation services or recurring monitoring as described at purchase. Prices and included features are shown before checkout.
Subscriptions
Recurring Monitoring plans renew monthly until cancelled. You may cancel at any time. Cancellation takes effect at the end of the current paid billing period and access continues until then. We do not provide prorated refunds for partially used billing periods, except where required by law. Access may be limited or suspended if a subscription becomes past due, unpaid or cancelled. Stripe processes payments and may provide payment-management functionality.
Fix Sprint services
Fix Sprint and Fix Sprint Pro are implementation services scoped from the audit findings. Exact work depends on the selected Fix Briefs, technical access and factual evidence available from the customer. We do not fabricate testimonials, certifications, customer results or other proof.
Refunds and cancellations
Full Audit purchases are non-refundable once the paid report has been generated or unlocked, except where a technical failure attributable to ShortlistTrace prevents delivery or access to the purchased report. In that case, we will provide a full refund if we cannot remedy the issue. Monitoring subscriptions may be cancelled at any time and remain active until the end of the paid period, without prorated refunds except where required by law. Fix Sprint and Fix Sprint Pro may be cancelled for a full refund before the agreed implementation work begins; once execution has started, the service is non-refundable except where required by law or where ShortlistTrace fails to deliver the agreed work. See our Refund & Cancellation Policy for details.
Measurement limitations
Generative AI answers vary. A measured result can change because of provider updates, retrieval changes, timing, geography or other factors outside ShortlistTrace's control. Measurement Confidence describes repeat stability and coverage, not factual correctness or statistical certainty.
Customer content and third-party sites
You retain rights to content you provide. Third-party websites, AI providers and cited sources remain subject to their own terms and policies.
Availability
We may change, suspend or discontinue features as the product evolves. We aim to preserve historical audit integrity when methodology changes materially.
Liability
To the extent permitted by applicable law, ShortlistTrace is provided without guarantees about business outcomes, AI recommendations or uninterrupted availability. Nothing in these terms excludes rights that cannot legally be excluded.
Contact
Questions about these terms can be sent to info@shortlisttrace.com.